Privacy Policy

Collecting Personal Information

This Privacy Policy describes how heartsandfound.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

When do we collect your personal data?

  • When you visit our website and when you use your online account to buy products and services
  • When you make an online purchase and create an account with us.
  • When you engage with us on social media.
  • If you provide us your contact information at a trade show or exhibition
  • When you choose to complete any surveys we send you. 

See the list below for more information about what Personal Information we collect and why.

Device information

  • Examples of Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
  • Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
  • Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
  • Disclosure for a business purpose: shared with our processor Shopify.

Order information

  • Examples of Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number.
  • Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
  • Source of collection: collected from you.
  • Disclosure for a business purpose: shared with our processor Shopify.

Customer support information

  • Examples of Personal Information collected: We may retain records of any correspondence if you contact us, including emails and messages.
  • Purpose of collection: to provide customer support.
  • Source of collection: collected from you.

How we keep and use the personal data we collect?

All data we collect will be kept securely in accordance with our internal data policy. Primarily, the reason for collecting this data is to enable us to provide an efficient service to you, to open and run your account and to keep you up to date with our latest developments.

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Registering an account on our website

By registering with www.heartsandfound.com and consenting to receiving information from us, be assured that we will only use your data in accordance with the Data Protection Act 1998 and other applicable law relating including the General Data Protection Regulation from the 25th May 2018 and to any applicable privacy regulation. We will only use the email address you register when you create an account to communicate service and operational information such as delivery information, order updates and use of your account unless you expressly opt-in to receive marketing communications.

Confidentiality

By using the website, you agree to keep your password and account details confidential, and to take all reasonable measures to prevent unauthorised access to your account. You are responsible for all actions that occur in relation to your account. If you have reason to believe that your password has become known to somebody else, or is likely to be used in any way that is unauthorised by you, you should contact us immediately. If you forget your password we will reset it upon your request and send it to the email address you registered with. All the personal information that you provide will be held in accordance with the Privacy Policy.

You can cancel your account anytime, please contact us and we will arrange this.

We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the Website are correct at the time when the relevant information was entered onto the system. Although we aim to keep the website as up to date as possible, the information including product descriptions appearing on this website at a particular time may not always reflect the position exactly at the moment you place an order.

All prices indicated for products available via the website are inclusive of VAT (where applicable) at the current rates and are exclusive of delivery charges. The total cost of your order is the price of the products ordered plus VAT and delivery charges as set out in the delivery section of the website. Payment can be made by any of the methods specified in the payment section of this website and payment will be debited and cleared from your account as set out in the payment section of this website.

We have the right to cancel orders that look suspicious, or orders where a discount code has been applied that does not look correct. 

We may not accept your order if we are unable to obtain authorisation for your payment or if we identify a product or pricing error. We reserve the right to cancel any orders we deem fraudulent.

Once an order has been dispatched, it cannot be cancelled.  You will need to return the order to us and then we can refund you the order value excluding delivery.

Cookies

A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.

The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.

You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.

Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as: www.allaboutcookies.org.